Effective Date: October 16, 2026
Thank you for choosing TedERP.
We strive to deliver high-quality cloud software services for enterprise
operations.
We offer a Free Trial
/ Demo Access so that prospective clients can thoroughly test and evaluate
all core modules (GST Billing, HRMS, CRM, Multi-Branch, Accounting) prior to
upgrading to any paid plan. We strongly encourage users to utilize the free
trial to confirm suitability before making a payment decision.
● Digital SaaS Subscriptions: Due to the instant provisioning of digital
infrastructure, database allocation, and cloud resources upon plan activation, all
subscription purchases (Quarterly, Half-Yearly, and Annual plans across
Silverline, Goldcrest, PlatinumX, and Diamond Elite tiers) are final and
non-refundable.
● GST / Taxes: Any GST or government taxes collected at the time of
purchase are remitted directly to statutory authorities and cannot be refunded.
A full or partial
pro-rata refund may only be processed under the following strict conditions:
● Duplicate Payment: If you were charged twice for the same transaction due to
a technical payment gateway failure, the extra amount will be refunded within
7–10 business days after verification.
● Platform Unavailability: If TedERP fails to provision your software tenant after
payment confirmation and the issue cannot be resolved within 5 business days by
our technical support team.
● You may cancel your subscription renewal at any
time through your account admin portal or by contacting support.
● Upon cancellation, your account will remain fully
functional until the end of the current prepaid billing cycle. No partial
refunds will be granted for unused days within an active cycle.
●
If you experience
technical issues or duplicate billing, please contact us with your invoice copy
and transaction ID:
● Email:
support@akshayaniit.com
● Support Helpdesk: Available inside your TedERP platform dashboard